For wholesale customers, we can provide exchange or credit. Please email or call us regarding circumstances. All returns and exchanges need to be sent back to us.
We provide free of charge shipping on replacements for mispacked orders.
If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.
Please remember yourself as a reseller are also protected by Australian Consumer Law. Please follow the following link to understand your rights - http://consumerlaw.gov.au/business-and-the-acl/
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